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Why Supernews?

  • Multipart:

    110 days

  • Single Part:

    150 days

  • Text:

    1000 days

About Usenet

  • Usenet was created in 1979 as a uniquely social way for people to exchange information on the Internet. Over the past 2 decades Usenet has evolved into a thriving global community with its own language, history, and culture. Try Supernews® personal service to begin your Usenet adventure and to get the most out of your Usenet experience.

Support

If you are a current user and have questions you can complete our Technical Support or Billing Questions form.

FAQ

When You Signup With Supernews

Supernews will email your username and password within about an hour after you complete the signup form. Please make certain that you do not have any kind of spam filtering that might prevent this email from reaching you.

You can use our password utility to request a copy of your account information at any time. If the password utility form does not recognize your email address, then either the address was mistyped or the signup was not successful. Please contact support for assistance.

Getting Started with Supernews

All news readers will require: 

  Server Name:      news.supernews.com
  Authentication:   required
  Username:         (exactly as it appears on startup email)
  Password:         (both username and password are case sensitive)

Nearly all news readers will use the default port 119. Supernews will also allow connections on port 23 and port 80 (NNTP only).

If you have been using a different news server previously, you will need to download a new list of newsgroups from our servers. For any groups you have previously downloaded headers, you should delete all the old headers, and download new ones. Unsubscribing and then subscribing again, will usually accomplish this.

How Supernews Accounts Work

All accounts will renew every month, unless you complete the online Cancellation Form in our Member Center.

Accounts will remain active throughout the month, or until you reach your download limit. If you have a download in progress at the time you reach your limit, Supernews will allow you to finish that download. The extra bytes downloaded, beyond your limit, will be applied to the following month.

You can keep track of how much is downloaded, using our Members Area. The amount of download displayed does not include bytes downloaded as headers. Remember that binary attachments are encoded, so the number of bytes you download will not match the size of the files.

When you reach your download limit, you can renew your account right away, if you wish, in our Member Center. You can also select an option for this to occur automatically, whenever you reach your limit.

What is a Connection?

A connection, or concurrent connection or stream, refers to a session that your news client opens with our servers. Having multiple connections open at the same time allows you to browse newsgroups while your client also downloads queued articles. Multiple connections helps you maximize your download speed. For instructions on opening up multiple connections, please refer to the Help section of your news client.

Download Speeds

Download speeds are heavily dependent on the size of your connection and the path between our servers and you. Our servers are capable of filling your broadband pipes, so you should be limited mostly by how fast your connection is. However, if you are far from our servers or have high latency on your links, you may see diminished throughput.

How Accounts Are Invoiced

Accounts renew each month, or when you use our Member Center to renew your account early. At that time, we will issue an invoice against the credit card we have on record. If the transaction does not authorize, the account will be suspended until you instruct us to either retry the credit card, or you provide new payment information, using our Member Center.

You can view your invoices online, in our Member Center.

How Do I Post To A Newsgroup?

Posting requires a standalone newsreader client properly configured to access Supernews and a subscription to the newsgroup to which you want to post. Locate the "New Post" feature of your newsreader, enter a subject and body for your post, and choose "Send" or "Post Now".

How Supernews Handles Private Customer Information

Supernews will never sell or release any information about our customer. We respect your right to privacy.

Supernews does not monitor or record what newsgroups our customers use, or what articles they download.

The information we do have will only be released if we are ordered to do so by a court, with appropriate jurisdiction.

SSL Details

Users with Super Secure accounts receive 256 Bit SSL encryption, but to actually use this service, SSL must be enabled within the news client. Generally, this is done by checking a box in the client options to activate SSL and specifying that the software connect to port 443 or 563. Consult your news client's documentation for specific configuration details or contact Supernews support if you need further assistance.